EverCommerce (NASDAQ:EVCM) executives highlighted fourth-quarter and full-year 2025 results alongside product and organizational updates centered on artificial intelligence, payments expansion, and cross-sell execution during the company’s earnings call recorded March 12, 2026.
Fourth-quarter results and 2025 highlights
EverCommerce reported fourth-quarter revenue of $151.2 million, up 5.2% year-over-year, with subscription and transaction revenue of $144.1 million. Adjusted gross profit was $117.0 million, representing an adjusted gross margin of 77.5%. Adjusted EBITDA was $44.2 million, which management said was flat year-over-year, with an adjusted EBITDA margin of 29.2%.
Management emphasized that commentary and metrics on the call were focused on continuing operations—EverHealth, EverPro, and EverWell—after the October 31, 2025 sale of the marketing technology business. Remer said EverCommerce serves more than 745,000 customers across its three verticals, with EverPro and EverHealth representing approximately 95% of consolidated revenue.
AI strategy and EverHealth product metrics
Remer said EverCommerce is building “the AI operating system for service SMB workflows,” positioning AI as a growth and efficiency driver for small business customers such as home services providers, medical practices, and salons. He stressed that the company is building “native AI agentic features” into platforms, rather than “bolting on” third-party capabilities, and said ZyraTalk provides a foundation for current and future AI initiatives.
Within EverHealth, management outlined several AI-enabled workflow initiatives:
- EverHealth Scribe: AI-driven documentation capabilities marketed as “EverHealth Scribe,” which Remer said has received a 99.1% satisfaction rate and is showing 8 minutes of average documentation time savings per patient.
- No-show prediction: A no-show predictor rolled out to over 675 providers, which management said reduced patient no-show rates by 60% and increased revenue capture by about $1,000 per month per provider.
- Revenue cycle tools: AI-driven revenue cycle management and billing capabilities in development, including automated coding support, claim scrubbing, and rejection analysis aimed at improving collections and accelerating payment cycles.
- Patient communication: AI-assisted message triage and smart document analysis intended to speed responses and embed workflow recommendations in the platform.
In the Q&A, EverHealth CEO Evan Berlin said EverHealth Scribe remained in beta and was expected to reach general availability by the end of the first quarter. Berlin added that EverHealth has “a wait list with hundreds of providers” interested in paying for the feature once it becomes generally available and said the company has a roadmap to enhance features throughout the year.
Payments attach, cross-sell metrics, and monetization comments
Remer said enabling customers for multiple solutions remains a key growth driver, citing higher revenue and retention among multi-solution customers. At the end of the fourth quarter, EverCommerce reported 286,000 customers enabled for more than one solution, up 26% year-over-year, and 121,000 customers actively utilizing more than one solution, up 32% year-over-year.
Over the trailing 12 months, the company’s net revenue retention was 96%, with multi-solution customers generating net revenue retention above 100%, according to management.
Payments performance was discussed in detail. Remer said annualized total payments volume expanded to $13 billion. He also noted that EverCommerce reports payments revenue on a net basis and said payment revenue incrementally contributes approximately 95% gross margin within core solutions, making it a contributor to adjusted EBITDA margin expansion.
In prepared remarks, management highlighted that in its top six solutions, total payments volume grew 17.4% year-over-year and represented 36% of total TPV, up from 32% in the fourth quarter of 2024. The company also said top-solution payment revenue grew 5.9% year-over-year and represented over 45% of total payment revenue.
In response to an analyst question about payments revenue declining year-over-year in other solutions, CFO Ryan Siurek said there was “really not much” payments revenue associated with the marketing technology business. He described two portfolio components: a mature portion that generates cash flow and a growth portion represented by the top six solutions where enablement, utilization, and attach rate investments are prioritized.
Berlin also addressed monetization of the no-show predictor, stating the feature is included in packages today and not priced a la carte. He said EverHealth is rolling out updated package sets with increased prices, and that as features are added, the overall average selling price for new practices purchasing EverHealth solutions is expected to increase.
Margin, cash flow, balance sheet, and capital allocation
Siurek said adjusted operating expenses in the quarter were relatively flat year-over-year as a percentage of revenue, increasing slightly from 47.6% to 48.3%, reflecting targeted growth investments in sales and marketing. For the last-twelve-month period, adjusted operating expenses improved to 46.9% from 48.6%.
Cash flow from operations for 2025 was $111.5 million, compared with $113.2 million in the prior year, with Siurek noting fourth-quarter impacts from the removal of the marketing technology business following the October 2025 sale. Levered free cash flow was $79.6 million versus $94.3 million the prior year; Siurek attributed part of the reduction to an increase in capitalized software costs of $12.2 million tied to strategic product investments. Adjusted unlevered free cash flow was $130.5 million compared with $134.5 million.
EverCommerce ended the quarter with $130 million in cash and cash equivalents and $155 million of undrawn revolver capacity, which management said will step down to $125 million in July 2026. As of December 31, the company had $527 million of debt outstanding and total net leverage of approximately 2.2x under its credit facility. Siurek also said the company has $425 million of notional swaps at a weighted average rate of 3.91% hedging floating-rate interest costs through October 2027.
Regarding the share repurchase program, management said approximately $47.7 million remained under the company’s $300 million authorization through the end of 2026 based on shares repurchased through December 31, 2025.
2026 guidance and leadership update
For the first quarter of 2026, EverCommerce guided for revenue of $145.5 million to $148.5 million and adjusted EBITDA of $39 million to $41 million. For full-year 2026, the company guided for revenue of $612 million to $632 million and adjusted EBITDA of $183 million to $191 million. Siurek said the outlook assumes typical seasonality, with stronger growth expected in the second and third quarters, and includes continued investment in AI-based features, payments enablement, and go-to-market.
In the Q&A, Siurek reiterated that the first quarter is typically lower due to seasonality and said the company expects re-acceleration through the rest of the year, while continuing investments in payments, go-to-market, and AI platforms.
Remer also announced a leadership update: Matt Feierstein, EverCommerce’s president, added the role of EverPro CEO. Remer said Feierstein has been involved in EverPro strategy and operations for many years and is positioned to focus on execution and growth across the EverPro business.
About EverCommerce (NASDAQ:EVCM)
EverCommerce, Inc is a provider of cloud-based software-as-a-service (SaaS) solutions designed for local service businesses. The company delivers an integrated platform that helps organizations manage customer interactions, streamline operations and facilitate recurring revenue. By combining multiple functions into a single interface, EverCommerce aims to simplify back-office processes and enhance the overall customer experience.
The company’s offerings encompass tools for appointment scheduling, payment processing, client relationship management, marketing automation, reputation management and reporting analytics.
