Sprinklr (NYSE:CXM) Announces Quarterly Earnings Results

Sprinklr (NYSE:CXM) announced its quarterly earnings results on Wednesday. The company reported $0.13 EPS for the quarter, beating analysts’ consensus estimates of $0.10 by $0.03, Briefing.com reports. The firm had revenue of $220.59 million for the quarter, compared to analyst estimates of $216.93 million. Sprinklr had a return on equity of 7.86% and a net margin of 2.67%.The business’s revenue for the quarter was up 8.9% on a year-over-year basis. During the same period last year, the firm posted $0.10 earnings per share. Sprinklr updated its FY 2027 guidance to 0.470-0.480 EPS and its Q1 2027 guidance to 0.090-0.090 EPS.

Here are the key takeaways from Sprinklr’s conference call:

• Q4 results beat expectations with total revenue of $220.6M (+9% YoY), subscription revenue of $193.4M (+6% YoY), non‑GAAP operating income of $37.7M (17% margin), FY26 free cash flow of $142M, and a strong balance sheet ($502.5M cash/no debt) alongside a board‑authorized $200M share buyback (including a $125M ASR).
• FY27 guidance is conservative/modest: subscription revenue guided to $778–780M (~3% YoY) and total revenue to $869–871M (~1% YoY) with non‑GAAP operating income of $144–146M (~17% margin), reflecting continued investment during the transformation.
• Management highlights strong AI traction — ARR from generative AI‑native Sprinklr Service SKUs grew 50% YoY — and positions the company as a unified, AI‑native CX platform with four core innovation priorities aimed at driving multiyear enterprise commitments.
• Headwinds remain: elevated churn in FY26 (though renewals improved in Q4), higher data/hosting costs tied to AI expansion that pressured gross margins (subscription gross margin 76%, services ~1%, total non‑GAAP gross margin 67%), and geopolitical risk in the Middle East could weigh on near‑term performance.

Sprinklr Stock Performance

Shares of NYSE:CXM traded up $0.01 during trading on Friday, reaching $5.89. The stock had a trading volume of 148,945 shares, compared to its average volume of 2,289,240. Sprinklr has a 52 week low of $5.12 and a 52 week high of $9.43. The firm’s fifty day moving average is $6.27 and its 200 day moving average is $7.22. The stock has a market cap of $1.45 billion, a price-to-earnings ratio of 65.47 and a beta of 0.78.

Wall Street Analyst Weigh In

CXM has been the topic of a number of research reports. DA Davidson reduced their target price on shares of Sprinklr from $9.00 to $6.50 and set a “neutral” rating on the stock in a report on Thursday. Citigroup cut their price target on shares of Sprinklr from $9.00 to $7.00 and set a “neutral” rating on the stock in a report on Thursday. Rosenblatt Securities restated a “buy” rating and issued a $12.00 price objective on shares of Sprinklr in a report on Thursday, December 4th. Wall Street Zen lowered Sprinklr from a “buy” rating to a “hold” rating in a research report on Saturday, February 28th. Finally, Citizens Jmp cut their target price on Sprinklr from $17.00 to $11.00 and set a “market outperform” rating on the stock in a report on Thursday. Two research analysts have rated the stock with a Buy rating, four have issued a Hold rating and three have given a Sell rating to the company’s stock. Based on data from MarketBeat.com, the stock has an average rating of “Reduce” and an average target price of $8.69.

Insider Buying and Selling at Sprinklr

In related news, CEO Rory P. Read sold 138,505 shares of the company’s stock in a transaction that occurred on Wednesday, January 14th. The stock was sold at an average price of $7.13, for a total transaction of $987,540.65. Following the transaction, the chief executive officer directly owned 1,672,108 shares of the company’s stock, valued at approximately $11,922,130.04. This represents a 7.65% decrease in their position. The transaction was disclosed in a filing with the Securities & Exchange Commission, which can be accessed through the SEC website. Also, CTO Amitabh Misra sold 9,099 shares of the stock in a transaction that occurred on Tuesday, December 16th. The stock was sold at an average price of $7.78, for a total value of $70,790.22. Following the completion of the transaction, the chief technology officer owned 584,627 shares in the company, valued at approximately $4,548,398.06. The trade was a 1.53% decrease in their position. Additional details regarding this sale are available in the official SEC disclosure. Insiders have sold 456,261 shares of company stock valued at $3,150,245 over the last three months. 60.53% of the stock is currently owned by corporate insiders.

Institutional Investors Weigh In On Sprinklr

Hedge funds and other institutional investors have recently modified their holdings of the company. MIRAE ASSET GLOBAL ETFS HOLDINGS Ltd. increased its stake in Sprinklr by 2.1% during the 1st quarter. MIRAE ASSET GLOBAL ETFS HOLDINGS Ltd. now owns 118,364 shares of the company’s stock valued at $988,000 after purchasing an additional 2,478 shares in the last quarter. Millennium Management LLC lifted its stake in shares of Sprinklr by 4.6% in the first quarter. Millennium Management LLC now owns 581,361 shares of the company’s stock valued at $4,854,000 after buying an additional 25,609 shares in the last quarter. Caxton Associates LLP acquired a new position in shares of Sprinklr during the first quarter valued at about $287,000. UBS AM A Distinct Business Unit of UBS Asset Management Americas LLC increased its position in shares of Sprinklr by 4.0% during the first quarter. UBS AM A Distinct Business Unit of UBS Asset Management Americas LLC now owns 260,769 shares of the company’s stock worth $2,177,000 after acquiring an additional 10,136 shares in the last quarter. Finally, American Century Companies Inc. raised its holdings in shares of Sprinklr by 166.9% in the 2nd quarter. American Century Companies Inc. now owns 171,746 shares of the company’s stock worth $1,453,000 after acquiring an additional 107,394 shares during the last quarter. Institutional investors own 40.19% of the company’s stock.

About Sprinklr

Sprinklr, Inc (NYSE: CXM) is a leading enterprise software firm specializing in customer experience management. The company offers a unified, AI-driven platform designed to help organizations engage customers across multiple digital and social channels. By consolidating marketing, advertising, research, care and engagement functions into a single SaaS solution, Sprinklr enables brands to deliver consistent and personalized experiences at scale.

Sprinklr’s platform includes modules for social media management, customer service automation, social advertising and market research, supplemented by AI and machine learning capabilities.