LivePerson (NASDAQ:LPSN) Posts Earnings Results, Misses Expectations By $2.39 EPS

LivePerson (NASDAQ:LPSN) released its earnings results on Thursday. The technology company reported ($4.14) earnings per share (EPS) for the quarter, missing the consensus estimate of ($1.75) by ($2.39), FiscalAI reports. The company had revenue of $59.29 million during the quarter, compared to analysts’ expectations of $52.54 million.

Here are the key takeaways from LivePerson’s conference call:

• LivePerson beat Q4 guidance on both top and bottom lines, delivering adjusted EBITDA of $10.8M driven by cost restructuring and higher variable revenue, and closed the quarter with about $95M in cash.
• The company launched Syntrix to GA — a conversation-simulation and AI assurance platform (conversation‑based/consumption pricing) with early paying customers across banking, telecom, and technology, positioned as an upsell and retention lever.
• Partnership momentum with Google Cloud accelerated (standardized on Gemini, RCS channel launched), and Marketplace transactions — including a multi‑million renewal — are expected to become a material revenue channel and help reduce churn by year‑end 2026.
• 2026 guidance implies revenue of $195M–$207M (a year‑over‑year decline) and adjusted EBITDA of a $4M loss to $7M gain, with positive net new ARR only expected in H2 and net revenue retention at 78%, signaling near‑term pressure on growth.

LivePerson Stock Up 3.3%

Shares of NASDAQ:LPSN traded up $0.09 during midday trading on Friday, reaching $2.78. The company’s stock had a trading volume of 138,639 shares, compared to its average volume of 153,158. The stock has a fifty day moving average of $3.16 and a 200 day moving average of $5.99. LivePerson has a twelve month low of $2.56 and a twelve month high of $21.60. The firm has a market capitalization of $32.97 million, a PE ratio of -0.10 and a beta of 1.42.

Wall Street Analysts Forecast Growth

LPSN has been the topic of several research analyst reports. Weiss Ratings reiterated a “sell (e+)” rating on shares of LivePerson in a research note on Monday, December 29th. Wall Street Zen upgraded LivePerson from a “sell” rating to a “hold” rating in a research note on Saturday, November 15th. One equities research analyst has rated the stock with a Hold rating and one has given a Sell rating to the company. According to MarketBeat, the stock presently has an average rating of “Reduce”.

Trending Headlines about LivePerson

Here are the key news stories impacting LivePerson this week:

• Positive Sentiment: Q4 revenue and profitability signals beat expectations: Total revenue was ~$59.3M, above guidance, and adjusted EBITDA came in above the high end of guidance; gross profit improved and operating loss narrowed, signaling operational progress. PR: Q4 2025 Financial Results
• Positive Sentiment: New product integrations and partnerships create growth catalysts: the company launched LivePerson Sync (integration with Salesforce, Microsoft, ServiceNow via partner Coral Active) and is rolling out Syntrix while expanding a Google partnership — both could help accelerate sales/product adoption. Seeking Alpha: Syntrix launch & Google partnership
• Neutral Sentiment: Guidance is mixed: FY2026 revenue guidance of $195M–$207M (midpoint ≈ $201M) is slightly below consensus (~$204.8M), but Q1 2026 revenue guidance of $53M–$55M is above street estimates — outcome depends on execution against the new product pipeline. Seeking Alpha: Guidance
• Negative Sentiment: GAAP earnings and cash position raise concerns: the company reported a sizable quarterly loss (GAAP EPS widely reported as negative), and cash & equivalents declined year-over-year to roughly $95M in some reports; large GAAP charges and insider selling noted in filings/third-party summaries add to near-term risk. Yahoo Finance: Q4 highlights & call QuiverQuant: financial details & insider activity

Institutional Investors Weigh In On LivePerson

Several hedge funds and other institutional investors have recently added to or reduced their stakes in LPSN. Price T Rowe Associates Inc. MD purchased a new position in shares of LivePerson during the 4th quarter valued at about $65,000. Raymond James Financial Inc. boosted its stake in shares of LivePerson by 31.3% in the third quarter. Raymond James Financial Inc. now owns 56,656 shares of the technology company’s stock worth $33,000 after buying an additional 13,502 shares during the last quarter. Quadrature Capital Ltd purchased a new stake in shares of LivePerson in the fourth quarter worth about $253,000. Aequim Alternative Investments LP acquired a new stake in LivePerson during the fourth quarter worth about $469,000. Finally, Marshall Wace LLP acquired a new stake in LivePerson during the fourth quarter worth about $788,000. 79.83% of the stock is owned by institutional investors and hedge funds.

LivePerson Company Profile

LivePerson, Inc is a technology company that develops conversational commerce and customer engagement software powered by artificial intelligence. Its platform enables businesses to connect with consumers through real-time messaging channels, transforming customer support and sales operations into interactive experiences. The company’s solutions are designed to reduce friction, boost consumer satisfaction and drive higher conversion rates by merging automated and human-assisted interactions.

The company’s flagship offering, the LiveEngage platform, provides enterprise-grade tools for managing live chat, chatbots and AI-driven virtual assistants across multiple channels.